Refund Policy
Last updated: April 1, 2023
Thank you for shopping at SoftGround Pizzeria. If you are not completely satisfied with your purchase, we're here to help. This Refund Policy outlines the conditions under which a refund may be requested, and procedures for the return of items purchased from SoftGround Pizzeria's website, located at softground.sbs.
Conditions for Refund:
- You have 30 calendar days to request a refund from the date you received the item.
- The item must be unused and in the same condition that you received it.
- The item must be in its original packaging.
- You need to provide the receipt or proof of purchase.
Non-Refundable Items:
Please note that due to their nature, certain goods cannot be returned or refuned. These include gift cards, perishable goods such as food (e.g., pizza), and personalized items.
Initiating a Refund:
- To start the refund process, please contact us at +39 06 4890 7934.
- You will be informed whether your refund request is approved or not after we have inspected the item.
- If your refund is approved, we will initiate a refund to your credit card (or original method of payment).
- You will receive the credit within a certain amount of days, depending on your card issuer's policies.
Shipping Returns:
You will be responsible for paying for your own shipping costs for returning the item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
To return the item, you should mail it to: Pizzeria Via Napoli, Rome, 00184, Italy.
Contact Us:
If you have any questions on how to return your item or about the refund policy, please contact us at +39 06 4890 7934.